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December 6 2019
Chatbots are experiencing a lot of buzz these days with good reasons. You see them in abundance in Facebook Messenger, private sectors or even in public sectors. What might be the reason for this sudden wave in chatbots? Why are they getting so popular in businesses?
They may be sound like a revolutionary notion, but according to Global Web Index statistics, 75% of internet users are adopting one or more messenger platforms. The same research shows that each user makes use of an average of 24 apps a month, wherein 80% of the time would be in just 5 apps.
The above-mentioned discoveries may give you a jolt but these automated assistants are overtaking human chore works and are catering perfectly the user demands and allow them to interact with brands on mobile devices.
A chatbot is a computer program which conducts a conversation via textual or audible methods. It basically used in dialog systems for various purposes including customer service or information procurement. Now chatbots are available in almost all messaging mobile apps for personal use or business use.
Chatbots are mainly divided into two types:
Simple chatbots are pre-programmed to respond to each question you ask. It appears in messaging apps such as Messenger or Skype and their main purpose is automation, like flight booking or making a purchase.
Artificial intelligence integrated chatbots provide more flexible responses to the user’s questions. This type of bot send answers on the basis of each conversation and uses these experiences to answer future questions more precisely.
Chatbots can also be differentiated by the number of users involved in the communication process.
Personal chatbots offer direct communication between a single user and the bot.
In team bots, multiple users are involved in the communication process, for example, Slack.
These chatbots are often preferred when the service has to go deeper into detail. A great example is Airbnb’s chatbot.
Bots have taken over live chat and other forms of communication such as emails and phone calls. They continue to operate every day throughout the year without requiring to take a break. This improves customer satisfaction and helps you rank highly in your business.
Repetitive work is often prone to errors. Now, Chatbots help mobile app development companies to automate their tedious tasks which are to be done frequently and at the right time. Today, numerous slack bots automate repetitive tasks and help people to save time and enhance productivity.
Humans have some limitations, they cannot do multiple tasks simultaneously. According to a study “humans can only concentrate on 3–4 things at the same time”. AI business applications contrarily can simultaneously do conversations with thousands of people. No matter what time of day it is or how many people are contacting you, every single one of them will be answered instantly.
According to the research, each year nearly 265 billion customer support requests are made which costs approx. $1.3 trillion to provide service to them. But as per the Chatbots Magazine, integration of virtual agents can help marketers save up to 30% of the cost that is required for solving customer support requests.
On the basis of new research, By 2022 chatbots could help businesses to reduce the costs by more than $8 billion per year as companies focusing to embrace artificial intelligence (AI).
Hiring a team for customer support and mobile app developers can be difficult for business owners because they have to pay for the work they do. And these expenses just keep increasing as business grows. Chatbots are a one-time investment which helps businesses reduce down on staff required. You could integrate a customer support chatbot in your business to deal with simple queries as well as complex queries of customers.
There are immense benefits of having chatbots and with new advancements coming every year like AI, NLP and Machine Learning it has become more intelligent and efficient. Hence, it is safe to say that the future of chatbots is bright and shining.
If you want to integrate a chatbot in your business, we can help you fulfill your goals more efficiently so your customers will experience the unique experience that they have never seen before.
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